Terms of service
# Terms of Service
**Last Updated:** July 29, 2026
Welcome to the online store of **Serva Beauty** (hereinafter referred to as the "Website"). By accessing, browsing, or placing an order on our store, you (hereinafter referred to as the "Customer" or "User") agree to be bound by the following Terms of Service. Please read them carefully before making any purchase.
If you do not agree with all of these terms, you should not access or use the services offered on this website.
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### 1. General Information & Website Ownership
In compliance with Article 10 of Spanish Law 34/2002 (LSSICE), the identifying details of the selling entity and owner of this online store are provided below:
* **Trade Name:** Serva Beauty
* **Contact Email:** servabeauty@gmail.com
* **Business Activity:** Online retail sale of beauty and personal care products.
Serva Beauty operates as the direct retailer to the end consumer, assuming full responsibility for marketing, customer service, and store terms.
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### 2. Scope & Use of the Storefront
These Terms of Service apply to all purchases made through this Website for delivery within Spanish territory (Mainland Spain and Balearic Islands).
By accepting these terms, the Customer confirms that they:
1. Are at least 18 years old and possess the legal capacity to enter into binding contracts.
2. Will use the Website solely to make legitimate inquiries or orders.
3. Provide accurate and truthful contact details, including full name, postal address, phone number, and email address required for order fulfillment.
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### 3. Products, Descriptions, and Availability
* **Product Information:** Product descriptions, specifications, dimensions, and images displayed on the Website are presented with maximum accuracy.
* **Availability:** All orders are subject to stock availability. If supply issues occur or items are out of stock after an order is placed, we will notify you immediately via email to offer a replacement product or a full refund.
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### 4. Pricing and Taxes
* All prices displayed on the Website include applicable **Value Added Tax (VAT / IVA)** under Spanish tax regulations.
* Shipping fees are detailed and added to the total amount before completing the purchase at checkout.
* Serva Beauty reserves the right to modify prices at any time. However, price changes will not affect orders for which an Order Confirmation has already been sent.
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### 5. Purchase Process and Payment Methods
To place an order, select items, add them to your cart, and follow the checkout steps.
We accept the following secure payment options:
1. **Credit / Debit Cards & Electronic Payment Gateways:** Processed securely through encrypted storefront infrastructure.
2. **Cash on Delivery (COD):** The Customer pays the exact order amount in cash directly to the courier upon physical delivery of the package.
By confirming your purchase, you verify that the payment method used belongs to you or that you are authorized to make a Cash-on-Delivery payment.
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### 6. Shipping and Delivery
* **Logistics & Carriers:** Orders are processed and dispatched in coordination with our authorized logistics partners and courier services to ensure delivery to the specified address.
* **Delivery Times:** Estimated shipping times are provided during checkout (typically 24 to 72 business hours within mainland Spain once confirmed).
* **Delivery Issues:** If delivery cannot be completed due to customer absence or an incorrect address, the courier service will contact the Customer to arrange a second delivery attempt or local pickup point collection.
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### 7. Right of Withdrawal and Returns
Under Royal Legislative Decree 1/2007 (Spanish Consumer Protection Act), Customers have the right to withdraw from their purchase under the following terms:
* **Withdrawal Period:** The Customer has **14 natural days** from receipt of the item to return it without stating a reason.
* **Exceptions to Right of Withdrawal:** For health and hygiene reasons, **returns or exchanges are strictly prohibited for cosmetics, beauty, or personal care items that have been unsealed, opened, or used** after delivery.
* **Process:** To exercise the right of withdrawal, notify us by sending an email to **servabeauty@gmail.com** stating your order number and the items to be returned.
* **Item Condition & Return Shipping:** Products must be returned in their original packaging with all security seals intact. Unless the product is defective or sent in error by Serva Beauty, direct return shipping costs are the responsibility of the Customer.
* **Refunds:** Once the returned package is received and verified at our warehouse, the refund will be processed via the original payment method (or bank transfer for COD purchases) within 14 natural days.
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### 8. Statutory Warranty and Defective Goods
All products offered carry the statutory legal warranty of conformity provided under EU and Spanish legislation.
If you receive a damaged, defective, or incorrect item:
1. Notify us within **48 hours** of receipt by emailing **servabeauty@gmail.com** with clear photo/video evidence of the defect or shipping damage.
2. Serva Beauty will organize the return pickup at no extra cost and provide an immediate product replacement or full refund.
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### 9. Customer Care & Complaints
For inquiries, assistance, or complaints, please reach out to our Customer Service team at:
* **Email:** servabeauty@gmail.com
We aim to resolve all queries as quickly as possible and within the statutory maximum period of 30 days.
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### 10. Personal Data Protection
Your personal information is processed in compliance with the General Data Protection Regulation (GDPR - EU 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD). For detailed information on data processing, please review our [Privacy Policy].
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### 11. Intellectual Property
All content on this Website (text, graphics, logos, images, software, and storefront design) is protected by intellectual and industrial property laws. Any reproduction, distribution, or commercial use without prior written consent is strictly prohibited.
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### 12. Updates to Terms of Service
Serva Beauty reserves the right to update these Terms of Service at any time. Any revisions will take effect immediately upon publication on this Website. Continued use of the storefront following updates constitutes acceptance of the revised terms.
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### 13. Applicable Law and Jurisdiction
These Terms of Service and any purchase contracts shall be governed by and construed in accordance with **Spanish law**.
Any dispute arising from or related to the use of this Website or purchase contracts shall be submitted to the jurisdiction of the courts corresponding to the Customer's residence, in compliance with consumer protection laws.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, available at: [https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/).