Shipping policy
# Shipping Policy
**Last Updated:** July 29, 2026
At **Serva Beauty**, we are committed to providing a fast, reliable, and seamless delivery experience. Below are the terms and conditions that govern our shipping process.
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### 1. Delivery Destinations
We currently deliver to addresses within **Mainland Spain** and the **Balearic Islands**.
*(Please note: We currently do not offer shipping to the Canary Islands, Ceuta, or Melilla).*
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### 2. Order Processing & Shipping Times
* **Processing Time:** Orders are processed and prepared for dispatch within **24 to 48 business hours** (Monday through Friday, excluding public holidays).
* **Transit Time:** Once dispatched from our fulfillment center, estimated delivery time is **24 to 72 business hours** for Mainland Spain (and 3 to 5 business days for the Balearic Islands).
*You will receive an email update with tracking details once your package is on its way.*
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### 3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout prior to order confirmation.
* **Standard Shipping:** [Insert rate, e.g., €3.99 or Free on orders over €X]
* **Free Shipping Offers:** We occasionally offer free shipping promotions when your cart meets a specified minimum purchase threshold.
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### 4. Cash on Delivery (COD) Payments
For added convenience, we support **Cash on Delivery (Pago Contra Reembolso)** within Spain.
* **COD Terms:** When choosing Cash on Delivery, you agree to pay the total exact order amount in cash directly to the courier driver upon physical delivery of your package.
* **Receiving Your Package:** Please ensure someone is present at the shipping address with the exact cash amount ready to ensure successful delivery.
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### 5. Delivery Address & Issues
* **Accurate Shipping Details:** Customers are responsible for providing complete and accurate shipping information. Re-shipment fees resulting from incorrect or incomplete addresses provided by the customer may be charged to the customer.
* **Missed Deliveries:** If you are unavailable when delivery is attempted, the courier will schedule a second delivery attempt or notify you to collect your parcel from a local service point.
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### 6. Order Tracking
Once your package has shipped, you will receive a shipping confirmation email containing a tracking link so you can monitor your delivery in real-time.
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### 7. Damages During Transit
If your parcel arrives with clear external damage or product breakage caused during transit:
1. Take clear photos/videos of the damaged outer box and product.
2. Contact us within **48 hours** of delivery at **servabeauty@gmail.com**.
3. We will immediately arrange a replacement or appropriate resolution at no additional cost to you.
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### 8. Contact Us
If you have any questions or require assistance regarding your order's delivery status, please contact our Customer Support team at **servabeauty@gmail.com**.