Refund policy
## Return and Refund Policy
At **Serva Beauty**, we are dedicated to providing premium beauty and personal care products. Our policies comply fully with Spanish and European Union consumer protection regulations.
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### 1. Health & Hygiene Exception (Opened or Used Products)
Under **Article 103(e) of Spanish Consumer Protection Law (Royal Legislative Decree 1/2007)**, personal care, cosmetic, hair care, and beauty products that have been **unsealed, opened, or used** after delivery are **strictly exempt from the right of return and refund** for health protection and hygiene reasons.
* **Opened, Unsealed, or Used Beauty Products:** Strictly Non-Returnable & Non-Refundable.
* **Unopened & Fully Sealed Beauty Products:** Eligible for return within 14 calendar days (see requirements below).
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### 2. Statutory 14-Day Right of Withdrawal (Unopened Items Only)
You have the legal right to cancel and return your purchase within **14 calendar days** of receiving your delivery without giving any reason, provided that:
* The item is **completely unopened, unused, fully sealed, and in its original intact packaging** with all factory safety seals intact.
* You provide a valid order receipt or proof of purchase.
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### 3. Return Shipping Costs
For voluntary returns under the statutory 14-day right of withdrawal, **the customer is responsible for covering all return shipping costs**. We strongly recommend using a trackable shipping service, as we cannot be held responsible for packages lost in transit during return shipping.
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### 4. Damaged, Defective, or Incorrect Deliveries (48-Hour Claim Window)
Please inspect your cosmetics or beauty items immediately upon arrival. If an item arrives damaged, broken, spilled, defective, or incorrect, you must report it to us at **servabeauty@gmail.com** within **48 hours of delivery**.
Please provide:
1. Your order number.
2. Clear photos and/or video showing the product damage or defect.
3. A photo of the exterior shipping box showing the courier shipping label clearly.
Once verified, we will arrange a replacement product at no additional charge to you.
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### 5. How to Initiate a Return
1. Contact our support team first at **servabeauty@gmail.com** with your order number.
2. Do not send any packages back without prior approval. Unauthorized returns will be rejected.
3. Upon receiving the return, our team will inspect the product to confirm the hygiene seal is unbroken.
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### 6. Refunds
Once your returned item passes inspection (or a damaged product claim is verified), your refund will be approved. The refund will be automatically processed back to your original payment method within **10 business days**.